Cancellation Policy

Cancellation Policy for Bharath Cycle Hub:

At Bharath Cycle Hub, we understand that sometimes customers may change their minds or need to cancel their orders. We strive to provide a hassle-free cancellation process to ensure customer satisfaction. Please read our cancellation policy carefully:

1. Cancellation Timeframe: Customers can cancel their orders within 7 days from the date of purchase. To be eligible for cancellation, the product must be in its original condition with no damage or signs of use.

2. Cancellation Procedure: To initiate a cancellation, customers must contact our customer support team via phone or email. Please provide the order details and reason for cancellation to expedite the process.

3. Eligibility for Refund: Only orders that meet the 7-day cancellation timeframe and fulfill the original condition criteria will be eligible for a refund.

4. Refund Process: Upon successful cancellation and verification of the product's condition, we will initiate the refund process. The refund will be made through the same payment method used for the initial purchase. Please allow up to 10 working days for the refund to be processed and reflect in your account. Note that the actual time it takes for the refund to appear may vary depending on your bank or payment provider.

5. Non-Refundable Items: Certain products may not be eligible for cancellation or refund due to hygiene reasons or other relevant factors. Such products will be clearly marked on our website, and customers will be notified at the time of purchase.

6. Cancellation of Custom Orders: For customized or made-to-order products, cancellation may be subject to additional terms and conditions. Customers will be informed about the specific cancellation policy for such orders at the time of purchase.

7. Communication and Updates: Our customer support team will provide regular updates on the cancellation and refund process. Customers can reach out to them at any time for any queries or concerns.

8. Returns and Shipping Costs: In case the customer receives a damaged or defective product, our regular return and exchange policy will apply. In such cases, we will cover the return shipping costs.

We hope that our cancellation policy assures you of our commitment to providing a seamless shopping experience. If you have any questions or need further clarification, please feel free to contact our customer support team.

Note: The cancellation policy is subject to change without prior notice. Customers are advised to review the policy before making any purchases.